1st Contact Customer Service/Originations Processor (Encino)
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About the Position:
The Originations Processors are the voice of our company to our new and potential customers. These individuals have the greatest impact on how our new customers feel about our service level, so it is an absolute MUST that he/she are professional, friendly, and efficient. This position is often the career starting point for increased responsibilities within the Originations Department.Responsibilities:
- Acquire and retrieve personal, credit, and vehicle information from potential customers
- Input acquired data into the loan management system
- Inform potential and existing customers about our loan products, options, and requirements
- Welcome walk-in visitors and assess their needs; respond accordingly
- Meet call volume/processing production quotas consistently
- Acquire and catalog incoming documents necessary for loan processing
SHIFT SCHEDULE:
Monday – Friday = 8:00AM – 5:00PM (Overtime when needed)
(2) Two Nights a Week /Schedule = 10AM – 7PM or 11AM – 8PM
Two – Three Saturdays a monthThe individual will possess the following:
- Ability to communicate clearly, concisely, and professionally. Sounds friendly and professional on the phone, in all situations and with all call scenarios.
- Ability to multi-task and meet production quotas efficiently and effectively
- Overtime as needed to meet monthly processing quotas
- Must have previous Call Center experience, heavy phones volume
- Bilingual English/Spanish is preferred, but not required
- Previous experience with Dialer system is preferred
We currently have Full-time and Part-time positions available
- Location: Encino
- Compensation: Please refer to our Benefits Page
- Principals only. Recruiters, please don’t contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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