Job Title: Customer Service — part time can grow to full time — Bilingual Spanish & English required
Wages: Depending on experience, $10.00-15.00 per hour. Benefits: After 90 days, Flexible Spending Account (medical and or dependent care) funded by employer. After 1 year, 401K retirement and health insurance partially funded by employer.

Company Information: DBSM, Inc dba 1st Choice Counseling & Education is a non profit 501 c3 federally recognized charitable organization which provides housing and credit counseling, financial education and all related services via internet, phones and in person. Founded in 1994, the agency is founded in its mission of providing financial education services to underserved populations in the spirit of compassion and excellence. As such, excellent customer service is a highly valued part of the company’s culture.

Summary: Provides clerical and administrative support, maintains required database input and is responsible for successful organization and dissemination of client information and files. The position encompasses broad responsibilities in support of the Supervising Counselor in the overall management of our clients by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Provides telephone support, problem resolution and customer service as required.*

2. Responds to phones, live chat, voicemail and webmail during assigned shift.

3. Utilizes all available training materials to ensure proper handling of calls.

4. Provides prompt, courteous and dependable service when dealing with all customer care issues.*

5. Maintains high standards of employment by seeking assistance from supervisors whenever necessary.*

6. Performs additional tasks within the scope of ability as requested by supervisor.

7. Delivers certificates via email, or as requested, to clients and attorneys in a timely manner.*

8. Issues certificates from Department of Justice website as appropriate.

9. Schedules and provides live credit counseling phone courses and updates calendar accordingly as needed.

10. Provides live credit counseling and financial management courses for clients when necessary.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability: Bilingual Spanish & English
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to spell, and write clearly and concisely in response to requests for information, for routine reports and correspondence.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; internet software and Microsoft Outlook.

Education/Experience:
High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience. Previous Credit Counseling or financial education experience preferred.

Equipment:
Personal computer, high speed internet access in case work at home office is necessary

Knowledge, Skills and Other Abilities:
• Pleasant phone demeanor and possess excellent customer service skills
• Excellent administrative, analytical and organizational skills
• Excellent verbal and written communication skills
• Attention to detail and accurate typing skills
• Professional behavior required

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

818-428-1045

• Location: San Fernando Valley
• Compensation: $10-15.00 DOE
• Telecommuting is ok.
• This is at a non-profit organization.
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.