Patient Services Representative (Westlake Village, CA)
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Job Summary:
The pharmacy service representative is responsible for providing information and action necessary for processing pharmacy claims, interacting with providers, members, and support assistance to all Departments.
Essential Job Functions:
The pharmacy service representative is responsible for receiving incoming phone calls into the pharmacy and either addressing the callers needs or forwarding the call to the appropriate department.
This position is responsible for overall coordination and processing of new patient medication orders and reorders. This includes communicating and collecting co-pay amounts and screening, identifying, resolving or deferring orders that have accounts receivable or clinical problems. This individual works with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical requirements prior to fulfillment.
Additionally, the pharmacy service representative:- Has a strong attention to detail and is adaptable to managing and prioritizing different assigned tasks.
- Completes tasks in a timely manner. Solution oriented, providing excellent customer service.
- Demonstrates attention to detail and focus on customer needs and is able to speak knowledgably about the scope of services available.
- Communicates information to other departments when necessary.
- Understands basic drugs, supplies, medical terminology, and therapies/services provided.
- Efficiently uses pharmacy software for accessing information and processing patients.
Makes Care Calls (When required): Evaluation of the patient and/or caregiver’s ability to comply with their therapy. Care calls will include: “We are calling because we care how you are feeling and if we can help in any other manner or answer any question.” This call is a check for compliance to the prescribed order.·
Minimum Requirements:
- High school education, some college preferred.
- Basic knowledge of a typewriter or computer keyboard, familiarity with Microsoft Office.
- Ability to meet deadlines.
- Detail oriented and ability to communicate professionally with co-workers and clients.
- Must be able to physically operate the equipment used for the job.
- Ability to read small print on medication labels.
- Licensed and in good standing with the Board of Pharmacy in the state of practice/if applicable.
- Excellent communication skills, flexibility and ability to work as part of a multi-disciplinary team in a matrix environment
- Self-directed with excellent time management skills and able to work independently
Preferred Qualifications:
- Experience working for compounding pharmacy.
- Prior customer service experience in the service industry.
- Prior pharmacy/health care and customer service background. Pharmacy Technician experience preferred.
- Location: Westlake Village, CA
- Compensation: 15.50 – 16.50
- Principals only. Recruiters, please don’t contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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