MIDWAY CAR RENTAL
Reservations Agent

JOB SUMMARY:
Provide friendly, personalized and efficient service while taking vehicle rental phone and electronic reservations. Reservations agent must be flexible, organized, detail oriented and have the ability to multi-task and handle high call volumes in timely and efficient manner.

RESPONSIBILITIES:
 Answer phones in a friendly and prompt manner.
 Maintain up-to-date rate sheets to provide customers (Retail, Corporate, etc.) with speedy and knowledgeable reservation services.
 Up-sell products and services with confidence and without hesitation. Requires agent to be knowledgeable on vehicle fleet, vehicle features and all additional options and services offered by the company.
 Heavy data entry, vehicle research tools and computer use to locate required vehicles and options to satisfy customers needs and requests.
 Must be able to effectively identify, research and resolve customer service issues using all available tools while maintaining optimal customer service expectations and reduced hold times.
 Recognize, document and alert immediate supervisor of noticeable trends in customer calls.
 Must maintain consistency and follow through when communicating with customers, including complete, prompt email confirmations.
 Maintain relationships with agents and accounts.
 Must be able to complete basic rental agent job duties when necessary. Including opening and closing rental agreements, move vehicles between rental locations, complete pick ups and deliveries, etc.
 Maintaining Automatic Pick Up (APU) logs and alerting dispatch of all new APU’s.
 Have a positive attitude and outlook and be willing to help any other person or department in the company.

REQUIREMENTS:
• 1-2 years of customer service experience
• Excellent verbal and written communication
• High energy level
• Great at multi-tasking
• Attention to detail and organized
• Clean driving records (no more than 1 point, DUI, reckless driving or any other serious driving offenses in the last 3 years)
• No misdemeanor or felony criminal record

COMPANY BENEFITS:
• Competitive pay
• Medical, Dental, and Vision insurances for full-time employees after 90 days of employment
• 401-K participation for full-time employees after 6 months of employment

• Compensation: $11-$13 per hour
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.