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Sears Home Improvement Products, a national leader in the do-it-for-me home improvement field with product lines that include; HVAC heating and cooling products, custom vinyl replacement windows, vinyl siding cabinet refacing & kitchen remodeling, roofing ,doors, flooring, bath remodeling and garage doors. We are looking for Residential HVAC Service Technician. Specifically, HVAC Techs have 2+ years of across service and installation, and possess interpersonal and communication skills

GENERAL SUMMARY:
Under the direction of the District Technical Production Manager (DTPM) the incumbent will provide timely and quality repairs of customers’ products (Heat Pumps, HVAC, Gas and Oil Furnaces & Boilers) while maintaining a highest level of customer service. Additionally, Break Fix Service Technicians will promote and sell additional products and services that directly impact the profitability of the company.

SCOPE OF RESPONSIBILITY:
• Improve and maintain high and acceptable performance metrics / productivity goals
• Responsible for achieving targeted quality scores
• Responsible for maintaining targeted material, labor and service costs

JOB RESPONSIBILITIES
• Performing timely and quality repairs necessary in resolving customer complaints
• Accurately diagnose and repair appliances/equipment in the customer’s home and give the customer an a ccurate estimate of the cost of repair if applicable
• Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products
• Work as a dedicated team member to ensure fast, flexible and expert service to every customer
• Maintain high level of customer satisfaction through efficient/timely customer resolution.
• Follow the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new HVAC systems as appropriate, etc.) by effectively communicating the benefits to the customer
• Provide direction and mentor Preventative Maintenance Check Technician, as applicable
• Maintain the highest level of service standards and have open communication with District Technical Production Manager to assist as needed with resolving customer issues
• Recognize and act upon every opportunity to drive revenue through the Value Added Services Program (VASP).
• Maintain truck stock inventory and maintenance schedules are within the company guideline (i.e. wash truck weekly, oil changes etc.) and insure tools and equipment are in safe operating condition.
• Successfully complete all Break/Fix Technician training elements within required timeframes
• Perform related duties as assigned.

Education/Training:
• High School diploma or general education degree (GED) preferred
• Must possess and maintain a valid state driver’s license per company policy
• State required certification and /or licenses as needed
• Graduation from trade school for HVAC + possess CFC certification

Sears is an EEO/AA employer. Pre-employment background/MVR and Drug Screening required as a condition of employment.

• Location: Los Angeles
• Compensation: DOE + Benefits
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.