Position Description
Due to continued growth, SunAmerica Retirement Markets is hiring Customer Service experts in our service center operations group located in Woodland Hills, California. As a Customer Service Associate 1, you will be on the “front line” for the New Business Department providing an exceptional customer service experience for our Brokers and Agents. In this position you will be responsible for the new business application process from start to issuance. This includes reviewing the document for accuracy; identify issues, resolving those issues on the first call to the Broker/Agent, complying with various state and/or product requirements, inputting the application data in to multiple databases and transferring funds.

The selected individual will attend a one (1) week training class to become familiar with introductory knowledge of systems, applications, policies, procedures of the department and basic understanding of our annuity products and features that are sold exclusively by outside agents/brokers to their clients.

Once the individual has successfully completed the training course, they would be partnered with a business trainer for approximately 1-2 weeks or until the new employee has gained the requisite skills and confidence (as determined by management) to be on their own. Depending on the assigned territory, work schedules could start as early as 6:00am and end as late as 8:00pm. Schedules will be determined during training and are based on business need.

Position Requirements

Consistent Work History Required

Strong PC Skills

Ability to multitask

Demonstrate and practice strong written and oral communication skills

Demonstrate strong organizational, time management and prioritization skills.

Demonstrate ability to consistently meet goals and deadlines, department standards for quality and productivity.

Demonstrate on a consistent basis follow through skills.

Provide consistent high-level of customer service to both internal departments and outside agent/brokers.

Demonstrate ability to adapt to change to meet the needs of the clients and department

Demonstrate ability to work independently and in a team environment

Education

Bachelors Degree Strongly preferred

• Location: Woodland Hills, CA
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.